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BS EN ISO 18295-2:2017 | British Standards

Standards Shop | ICS 03 | ICS 03.080 |  ICS 03.080.30

03.080.30 Services for consumers

Customer contact centres Requirements for clients using the services of customer contact centres

Customer contact centres Requirements for clients using the services of customer contact centres




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ISBN: 9780580865213

Keywords:
Information exchange, Data processing, Consumer-supplier relations, Quality assurance, Communication processes, Personnel, Recruitment, Job specification, Management, Training, Consumers, Measurement, Organizations, Consumer protection, Communication skills, PDF
Publication Date15 Aug 2017
Product SKU30300700
ISBN9780580865213
BSI CodeBS EN ISO 18295-2:2017
No. of pages18
ReplacesBS EN 15838:2009
PublisherBritish Standards Institution
Identical National Standard to:
  • EN ISO 18295-2:2017
  • ISO 18295-2:2017




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