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BS EN ISO 18295-1:2017 | British Standards

Standards Shop | ICS 03 | ICS 03.080 |  ICS 03.080.30

03.080.30 Services for consumers

Customer contact centres Requirements for customer contact centres

Customer contact centres Requirements for customer contact centres




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ISBN: 9780580865206

Keywords:
Job specification, Data processing, Consumers, Information exchange, Personnel, Measurement, Communication skills, Communication processes, Quality assurance, Consumer-supplier relations, Organizations, Management, Training, Consumer protection, Recruitment, PDF
Publication Date16 Aug 2017
Product SKU30300697
ISBN9780580865206
BSI CodeBS EN ISO 18295-1:2017
No. of pages28
ReplacesBS EN 15838:2009
PublisherBritish Standards Institution
Identical National Standard to:
  • EN ISO 18295-1:2017
  • ISO 18295-1:2017




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