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BS EN 14012:2019 | British Standards

Standards Shop | ICS 03 |  ICS 03.240

03.240 Postal services

Postal services. Quality of service. Complaints handling principles

Postal services. Quality of service. Complaints handling principles

BS EN 14012:2019

Postal services. Quality of service. Complaints handling principles


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ISBN: 9780539009682

Keywords:
Consumers, Quality auditing, Quality control, Consumer-supplier relations, Postal services, Management techniques, PDF
Publication Date04 Oct 2019
Product SKU30377467
ISBN9780539009682
BSI CodeBS EN 14012:2019
No. of pages60
ReplacesBS EN 14012:2008
PublisherBritish Standards Institution
Identical National Standard to:
  • EN 14012:2019




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