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Frequently Asked Questions.

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Please remember that technical questions regarding the content of specific Standards are best directed to BSI directly.
Q1: Are you the British Standards Institution?
A: No. We are an Official Distributor for BSI in the UK.
Q2: Do you supply standards from other countries?
A: Yes, just contact us with the details and we will prepare a quotation for you.
Q3: Do you supply Withdrawn Standards?
A: Yes. In most cases we can supply withdrawn Standards
Q4: I need a Standard urgently, Can you email me a copy?
A: We cannot send Standards by email but we do offer electronic downloads for you to purchase directly with BSI
Q5: I ordered a hard copy. How long will delivery take?
A: Standard UK delivery is 48 hours. Premium delivery options are also available (See our delivery rates page)
Q6: I need some information/advice about the contents of a particular Standard. Can you help?
A: We will always do our best to help, but specific enquiries regarding the content of British Standards are best directed to: BSI Customer Services team on +44 (0)20 8996 9001
Q7: If I change my mind , Can I return the Standard for a refund?
A: Hardcopies are generally printed to order, and as such cannot be returned.
Q8 Why are the Standards so expensive?
A: The prices of British Standards vary considerably and are based on the amount of work which goes into producing the content. The price is not based on the number of pages or the quality of the finished document.
Q9: I have seen a Standard cheaper to buy online via another website, do you have a price match policy?
A: Contact us with the information and we will see what we can do for you. We want to stay competitive and can often match prices offered by other vendors
Q10: Is it true BSI Members get Standards at Half Price?
Yes, and you can find out more about becoming a BSI Member here





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